The Railway Protection Force team launched the “Meri Saheli” and “Smart Saheli” operations for targeted action on the safety of women traveling on long-distance trains and commuter trains respectively. These teams advise on precautions to be taken for safety and security while travelling.
RailMadad Helpline 139 – RPF staff assist passengers through this RailMadad helpline or handle their complaints and provide real-time redress.
the Central Railways has installed 605 CCTV cameras in 2021, making a total of 3,122 CCTV cameras installed in its suburban stations to monitor anti-social elements, etc. The lighting at 12 different locations in nine stations has also been improved, viz. kurla (2), Thane, Kalwa, Kalyan, Asangaon, Shahad, Ulhasnagar (3), Atgaon and Titwala.
Central Railway is also making arrangements with Railtel for the provision of CCTV as part of the Video Surveillance System (VSS) at all stations for which the tender is being finalised.
Additionally, bottlenecks have been identified and staff have been deployed to vulnerable points to dig out cases. Commuters from Bombay commuters are instructed to refrain from traveling on the running board and avoid the use of cell phones when traveling near doorways. Awareness messages are also broadcast regularly in commuter train traffic on the public address system.
On average, 110 commuter services are escorted daily on the Mumbai division and 105 mail/express trains are escorted on Central Railway. Train escort personnel are also deployed on night trains passing through vulnerable sections. Five special teams have been formed in the Mumbai division to improve the safety and security of passengers, especially women.
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